Walk-in at Convergys for Voice Based Technical Support Process
JOB ROLE:
Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
This can be related to any computer/peripherals/networking related issues.
They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
Communicate Quality standards and maintain customer satisfaction Index.
Mentor and train the agents on the latest issues
Should come up with new troubleshooting techniques
BASIC SKILLS REQUIRED
Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support , 24/7 US Shift (Night /Late Eve & Graveyard Shift).
Sound knowledge of operating systems XP, Vista, Windows 7
Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem
Good working knowledge of the Internet
Advance troubleshooting skills for At least one of the following Computer Desktop, including Internal Hardware; Computer Laptop, including Internal Hardware
One of the Operating systems from the following: XP, Vista, Windows 7
Please call @ Shahzia 8826196878 or Directly Walk-in Convergys Hiring Center, L4, Chittranjan Park, Opp. to Nehru Apartments gate no. 2, Nehru Place, New Delhi.
Salary upto 15K to 20k + Incentives+ 5 Days Working + AC Cabs + Best BPO Environment .
Regards,
Nidhi Sharma
9873495682
Recruitment Team / Talent Acquisition Team
Convergys India Services Pvt Ltd.
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