Walk-in For Technical Support Officer / Senior Technical Support Officer
by Convergys India Services Pvt Ltd.
Provide best-in-class technical support and resolution to customer queries.
Openings in Telecommunication.
Talk to customers in the US.
Includes upselling to customers.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Vipul Agora
4th Floor, Sector-28
Chakarpur
Mehrauli - Gurgaon Road
Gurgaon 122 002 INDIA
Recruiter Name: Nidhi
Contact Company: Convergys India Services Pvt Ltd.
Email: nidhi.sharma@convergys.com
Telephone: 9874395682
by Convergys India Services Pvt Ltd.
Provide best-in-class technical support and resolution to customer queries.
Openings in Telecommunication.
Talk to customers in the US.
Includes upselling to customers.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Vipul Agora
4th Floor, Sector-28
Chakarpur
Mehrauli - Gurgaon Road
Gurgaon 122 002 INDIA
Recruiter Name: Nidhi
Contact Company: Convergys India Services Pvt Ltd.
Email: nidhi.sharma@convergys.com
Telephone: 9874395682
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